Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you contact us or request an audit
• Company name and website URL when you engage our services
• Payment information processed securely through our payment provider
• Communications you send to us by email or through our contact form

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your enquiries and fulfil your requests
• Send you service-related communications
• Send marketing communications where you have given consent
• Analyse how our website is used to improve user experience
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: Where processing is necessary to perform a contract with you
• Legitimate interests: Where we have a legitimate business interest that is not overridden by your rights
• Consent: Where you have given us clear consent to process your data for a specific purpose
• Legal obligation: Where processing is necessary to comply with the law

4. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including payment processors, email service providers, and analytics tools. All third parties are required to handle your data securely and in accordance with applicable law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Client data is typically retained for 6 years following the end of our engagement in line with UK tax and accounting requirements.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data in certain circumstances
• Object to or restrict our processing of your data
• Request a portable copy of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@citesignal.io. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

We use cookies to improve your experience on our website. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors use our site. You can control cookie settings through your browser settings at any time.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

CiteSignal Ltd
566 Chiswick High Road (Building 3)
London, W4 5YA
hello@citesignal.io